Business

Your business name, opening hours, address, contact details and more, which your assistant uses to answer callers.

Application › Business

This is what callers want to know about your business: its name, when it is open, where it is and how to reach it. The details apply to all assistants in the workspace. Changes are saved automatically.

General

Business Name — what callers know your business as, e.g. "Radhaus Meier".
Industry / Business Type — free text, e.g. "Bike workshop with sales".
Industry preset — picks matching templates for services and for the questions in the knowledge base. The options are Bike shop with workshop and No preset.

On the call: The greeting names your business. When a caller asks what you do, the assistant answers from the name and business type.

If you rename the business and an assistant has its own greeting that doesn't contain the new name, a notice tells you. Update the greeting now takes you there.

Opening Hours

When your business is open, per weekday. Switch a day on and enter start and end; Add time range gives you up to four ranges per day, for example around a lunch break. A day switched off counts as Closed.

These are your business hours, not the times a calendar offers appointments. You set those in the calendar, see Schedule & availability. A new calendar starts with these opening hours.

On the call: The assistant tells callers these opening hours. They are also the default for when it transfers calls to you, unless you set different times on the assistant. For drop-off services it works out the drop-off day from them.

If a calendar can be booked at times when the business is closed here, the list Calendars outside the business opening hours appears. The assistant would offer those times while stating different opening hours. Adjust either the calendar or the opening hours.

Location

Street and number, Postal code, City, plus Directions (e.g. "Entrance next to the bakery") and Parking.

On the call: When someone asks how to get there or where to park, the assistant answers with these details.

Contact

Phone numbers, Email addresses and Website. Phone numbers and email addresses can carry a Label (optional), e.g. "Workshop".

On the call: The assistant passes these contact details on when asked. A call from one of the phone numbers listed here is treated as your own call, not a customer's. So list every number your business can be reached on, and use a phone that isn't listed here for a test call.

More Info

Payment Methods — e.g. Cash, Credit Card, PayPal.
Spoken Languages — the languages spoken at your business.
Additional Information — anything else, e.g. "Wheelchair accessible, dogs welcome".

On the call: The assistant answers questions on these topics from what you enter here.

Good to know

Business opening hours and a calendar's availability are two separate settings. The assistant only offers appointments when the calendar is available.
The assistant doesn't know what you leave empty. If a caller asks, it says it can't answer that.