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Live

Follow your workspace's calls in real time and take over a call when needed.

Application › Live

Live shows your workspace's conversations in real time: you read along with what callers say and what the assistant answers, and you can hand a running call over to a phone number.

Conversations

On the left are the running conversations, marked live, and below them the most recently finished ones, marked Ended. Each shows whether it is a Voice call and how many messages have been exchanged. When you open Live, the conversations of the last 15 minutes are loaded. When nothing is running, you see Waiting for calls….

Pick a conversation to see its transcript, with the roles Caller and AI. It updates with every new message.

At the top you see whether the real-time connection is up: Connected or Connection lost.

Take over

During a running voice call you can hand the conversation to a phone number, for example when the caller wants to speak to a person.

  1. Select the conversation and click Take over.
  2. In the Take over conversation dialog, enter the number in international format, e.g. +49 30 23125 001.
  3. Confirm with Take over.

On the call: The assistant lets the caller know and connects them to that number. Emergency numbers are not allowed as a target.

Good to know

  • Take over only works for a conversation that is still running. For a finished one the button is greyed out.
  • When your assistant transfers calls to you on its own is set on the assistant, see Assistant settings.

See also