Conversation Settings

Conversation Settings

Under Assistants → Settings, you customize how your assistant speaks with callers. All changes take effect immediately for new conversations.

Language

Choose your assistant's language:

• German — The assistant speaks German with callers.
• English — The assistant speaks English.

Capabilities

Define what your assistant should be able to do: Booking, Cancellation, Rescheduling, Provide Information, Call Transfer, and Callback. The assistant ends the conversation automatically when the caller says goodbye.

Voice

Choose your assistant's voice from a selection of female and male voices with different styles (e.g. Warm, Professional, Friendly, Factual). Use Preview to listen to each voice in advance.

Form of Address (German only)

When German is the language, choose the form of address:

• Formal (Sie) — Polite address, suitable for medical practices, law firms, or business clients.
• Informal (Du) — Casual address, suitable for workshops, studios, or younger audiences.

Tone

Set the overall tone of the assistant:

• Friendly — Warm and welcoming.
• Professional — Factual and business-like.
• Casual — Relaxed and conversational.

Greeting

Set a custom greeting that the assistant uses at the start of every conversation. Leave the field empty for the default greeting, or click Generate Suggestion to automatically create a greeting matching tone, form of address, and business name.

Examples:

• "Welcome to Dr. Müller's practice! How can I help you?"
• "Hey, this is the E-Bike Center. What can I do for you?"

Max. Suggestions

Set how many appointment suggestions the assistant offers per request at most: 1 to 5 (default: 2).

Advanced Settings

• Ask for Call Reason — When enabled, the assistant asks the caller for the reason of the appointment. The reason is included in the calendar entry.
• Service Selection — When enabled, callers must choose a service from your catalog. When disabled, the assistant identifies the matching service automatically.
• Additional Instructions — Free text with your own instructions for the assistant (max. 2000 characters).
• Verification Mode — SMS Verification (callers confirm their phone number via code) or Trust (no verification).
• Transfer Mode — Off, On Request, Proactive, or Emergency-sensitive. When enabled, you also set the transfer number here that conversations are handed over to.