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Live View

Monitor active conversations in real time and take over and transfer calls when needed.

Live View

The Live View shows all active conversations across your workspace in real time. Open Live in the main navigation.

Active Conversations

The conversation list shows all running and recently ended conversations:

  • Live Badge — Marks active conversations
  • Channel Icon — Distinguishes voice call and chat
  • Message Count — Number of messages exchanged
  • Ended Conversations — The most recently ended sessions remain visible with the Ended badge

Transcript

Select a conversation to see the full log — with the roles Caller and AI. The transcript updates automatically as new messages arrive. When opening the Live View, conversations from the last 15 minutes are also loaded.

Take Over a Call

For active voice calls, you can transfer the call to a phone number — for example, when a caller needs to speak with a person or the matter requires personal consultation.

  1. Click Take Over
  2. Confirm the transfer to the displayed number

The assistant informs the caller and connects them. You set the transfer number under Assistants → Settings → Transfer Mode. Your assistant can also transfer calls on its own if you set the transfer mode to On Request, Proactive, or Emergency-sensitive.

Connection Status

The Live View shows the status of the real-time connection: Connected or Connection lost. While no conversations are running, you'll see "Waiting for calls…".