Transfers Only When Someone Can Pick Up
Until now you could set whether your assistant hands a call over to a person. Now you also decide when. Your private phone no longer rings at 10 PM or on a Sunday.
Times for the Assistant
In your assistant's settings, under When a human takes over, you'll find When calls are transferred:
- During the business opening hours — the hours from your business profile apply
- Custom times — for example narrower than your opening hours, such as mornings only
- Do not transfer on public holidays — applies to nationwide public holidays
If no times are set anywhere, calls are transferred around the clock as before. The dashboard points this out.
Times and Pause per Number
Under Availability on each transfer target you can give a number its own times, for example if the workshop only answers the phone in the afternoon. And you can pause a number, for example for a vacation. Afterwards it is active again on its own — nothing to remember.
What the Caller Experiences
If someone calls outside these times, the assistant does not transfer. If Callback is enabled under Capabilities, it offers a callback instead and takes down the request. More under Conversation Settings.