No More Last-Minute Surprises
You can now set a minimum booking lead time per calendar. Appointments requested within this window are automatically rejected — the caller gets a clear message with the earliest possible time.
How It Works
In your calendar settings, choose how far in advance appointments must be booked. Options range from immediately (no restriction) to 4 weeks.
When a caller tries to book too soon, the voice bot responds with a friendly rejection:
"Appointments must be booked at least 1 week in advance. Earliest possible time: 3:00 PM"
The same rule applies to availability checks, bookings, and reschedules. Slot suggestions also respect the cutoff — no slots within the lead time window are offered.
Available Options
30 minutes, 1 hour, 2 hours, 4 hours, 8 hours, 12 hours, 24 hours, 36 hours, 1 week, 2 weeks, or 4 weeks. Set to "Immediately" to allow same-day bookings without restriction.
Where to Configure
Dashboard → Calendar → Schedule & Availability → Minimum Lead Time.