Not Every Booking Should Be Instant
Some appointments need a review first — for example, checking parts availability or fitting the job into the day's schedule. With the new approval requirement, bookings land as pending in your calendar until you approve them.
How It Works
- A caller books an appointment through the voice bot
- The appointment appears as a tentative event (marked yellow) in your Google Calendar
- In the dashboard, you see the pending booking and can approve or reject it with one click
- The caller receives an SMS notification with the result
Tentative Calendar Events
Pending appointments block the time slot in your calendar but are marked as tentative — so you and your team can immediately see what still needs confirmation.
When to Enable
Ideal for workshops, trades, and any business that wants to review jobs before confirming. Enable per calendar in the dashboard under Calendar Settings.